Tuesday, February 1, 2011

How to Communicate Effectively : Chapter #2

Organizing your communications



1 . Be clear from the outset as to the purpose of what you wish to convey. 
For example, your purpose could be to inform others, to obtain information, or to initiate action. You need to know in advance what you expect from your communication.

2 . Organize and clarify ideas in your mind before you attempt to communicate them. 
If you are feeling passionate about a topic, you may become garbled if you haven't already thought of some key points to stick to when communicating it. A good rule of thumb is to choose three main points and keep your communication focused on those. That way, if the topic wanders off course, you will be able to return to one or more of these three key points without feeling flustered.
  • Think about setting the listener at ease before launching into your conversation or presentation. It can help sometimes to begin with a favorite anecdote. Not only does it help the listener identify with you as someone like them, it can also help ease you into the conversation or presentation.

3 . Stay on topic. 
Once you start addressing your three main points, make sure all facts, stories, allusions, etc., add to the conversation or debate. If you have already thought through the issues and the essence of the ideas that you wish to put across, it is likely that some pertinent phrases will stick in your mind. Do not be afraid to use these to underline your points. Even very confident and well-known speakers re-use their key lines again and again for major effect.
  • Look on the Internet for examples of great speakers in action. There are plenty of role models instantly accessible through videos online. Treat them as your "personal communications coaches"

4 . Recognize people. 
Sure, you don't necessarily know the people in your audience or that new friend in your group, but they're nodding along with you and looking knowingly at you all the same. This means that they are connecting with you. So reward them with your acknowledgment. Nicholas Boothman recommends letting your mouth open slightly in a smile as your eyebrows arch, while tilting back your head just a little "in anticipation", being as subtle as possible.He suggests practicing this in front of the mirror.
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